Newsletter Architect Frequently Asked Questions
Answered below are some of the most frequently asked questions about Newsletter Architect.
What is Newsletter Architect?
Newsletter Architect is a web-based solution created to assist communities and other organizations create great looking newsletters easily!
Back To Top
How does it work?
After signing up, you will be able to access the online interface which allows you to select a professionally designed template, and add your own content (articles, advertisements, photos, logos, and more), resulting in a PDF of your newsletter. Post the PDF on your web site, email it to your entire Address Book, or take advantage of AtHomeNet's relationship with SouthData, Inc., a leader in the printing industry. Newsletter Architect connects you to SouthData, making it simple to print and mail your newsletter to everyone in your Address Book, all from the user-friendly dashboard.
Back To Top
How much does it cost?
Creating a PDF of your newsletter is free! If you choose to have your completed newsletter printed by SouthData and mailed to everyone in your Address Book, the cost varies based on the number of pages in your newsletter and how many newsletters you would like to print and mail. Four page newsletters start at $1.17.
Back To Top
How can I get started?
Visit NewsletterArchitect.com to sign up!
Back To Top
Can I upload my own images?
Yes, images can be uploaded in the Region Editor and are stored in the "Photo Uploads" category.
Back To Top
Can uploaded images be resized?
Yes, with some limitations. The system has been designed to offer you optimal image quality for print production. Thus, it will automatically adjust the proportions to prevent distortion or poor image quality. View the Region Size Guide for exact measurements of the regions. Download Spec Sheet
Back To Top
What are optimal image formats?
Images must be uploaded in JPG (JPEG) or PNG formats. For optimal print quality in any region, images are best rendered at 300dpi (2500 pixels wide). View the Region Size Guide for exact measurements of the regions. Download Spec Sheet
Back To Top
Is it possible to have a custom templates designed for my newsletter?
Yes. Our graphics department can design a simple custom template including a special color palette for a fee of $100 per template created. You may revise each header up to 3 times.
Back To Top
Are there any browser restrictions?
Yes, currently this service is best supported in Internet Explorer. Additional browser support will be made available in future versions of Newsletter Architect.
Back To Top
What is the maximum number of pages for newsletters?
Newsletters are available in 4 (8.5"x11") page increments with a maximum of 16 pages. Newsletters are printed on sheets of 11"x17" paper (4 pages per sheet) and folded creating 4 (8.5"x11") panels. Newsletters with 8, 12, and 16 pages are folded and bound with staples. To Preview, click here
Back To Top
How many users are permitted to access the Newsletter Architect interface?
Upon set up, you will be able to request up to 5 names for user access. Each user will have full editing and publishing access authority.
Back To Top
Can I change my user name and password?
User names are defaulted to the user's email address. Passwords are initially generated by the system but users will be prompted to reset that password upon their first login. Passwords can be changed at any time after that from the Settings area of the Newsletter Architect website.
Back To Top
Can I copy a previously created newsletter for a new project?
Yes! You can select any newsletter project and create a "copy" of that project for editing and publishing using the Advanced option.
Back To Top
What's the difference between the PDF version and the printed version?
The PDF version found from the "View" option will generate a 72dpi PDF document suitable for emailing or posting on your website. The printed version generated from the "Publish" option will generate a 300dpi version optimized for maximum print quality and sent to SouthData, Inc.
Back To Top
Can I filter who receives a printed copy?
Yes! Before shipping your newsletter, you will be able to view the entire mailing list from your Address Book. You can filter the mailing list by those who do not have email addresses in their website user profile. Print to customized Address Book categories or Email Bulletin subscription categories. You may also go through each person on the list and select or deselect them individually.
Back To Top
What are order processing times?
You can submit your order from NewsletterArchitect.com at any time. Orders are submitted to a processing queue which holds it for 3 business hours (Monday - Friday 8:30 AM - 5:30 PM (EST)
I.e. Orders submitted on Friday at 6:00PM will be processed on Monday at 11:30AM
Back To Top
Can I cancel my order?
There is a 3 business hour window for order processing. During this time, orders can be cancelled online from the Order History page.
Back To Top
Can I update the Return Name and Address from the order screen?
Yes, this can be updated as you place each individual order or this can be updated globally under the Settings option.
Back To Top
Why is the 'Blank Space for Postal Address' panel so large?
The newsletters created in the Newsletter Architect system have been designed for versatile distribution including email, posting on your website, and 1st Class Mailing by the USPS. To ensure that your newsletter is delivered quickly and accurately, the address panel has been designed to conform with 1st Class mailing guidelines.
Back To Top
What are the region sizes?
View the Region Size Guide for exact measurements of the regions. Download Spec Sheet
Back To Top